BusyBodyQueen: United Overseas Bank (UOB)

Friday, December 7, 2012

United Overseas Bank (UOB)

Have you ever wondered why there are very few clients in every UOB branch most of the time?
Have you seen the very long queues at every POSB, DBS and OCBC branch most of the time?

The service level at UOB needs a major review.
The staff at the other three banks are at a much higher level than those at UOB.

Here is the latest example:

Edna Low of Bedok North branch knocked at the glass partition screen THREE times before speaking to her customers who were giving their complete attention to her. She handed more than three different forms to be signed during the same minute. Her instructions were not clear at all. Just one form was signed wrongly. She said "TSK" so loudly.

All these were recorded by the many CCTV inside this particular branch yesterday afternoon.

Reply from UOB on 10 December 2012:

Dear Sir/ Mdm

We refer to your feedback with staff at Bedok branch.

We would appreciate that you could provide us with your contact number for us to contact you and address your concerns.

Should you have any questions, please contact our 24-hour Call Centre on 1800 22 22 121 or +65 622 22 121 (if you are calling from overseas). We will be happy to assist you.

Thank you for banking with UOB.

Yours sincerely

Iris Soh (Ms)

Customer Service Officer

Call Centre

United Overseas Bank Limited

Singapore Company Reg No. 193500026Z

Note: As your Card account number, password and PIN are confidential, please do not disclose them in your email.

Reply from UOB on 07 December 2012:

Dear Sir/ Mdm

Thank you for your email.

We would like to thank you for taking the time to write to us on your feedback as it is through such comments that we are able to focus on areas for improvement and further enhance our services to our customers.

Please be assured that your feedback has been highlighted to the department concerned for their review.